Repliva vs Gorgias: same inbox or a new helpdesk?
Gorgias is the category's long-standing omnichannel helpdesk. Repliva solves a narrower problem: the inbox you already use, with the draft ready before you open the email. Here's where the two overlap, and where they don't.
Head to head.
Same goal — less time per email — opposite approaches to where you work and who hits send.
| Gorgias | ||
|---|---|---|
| Where you work | In the support inbox you already use | Inside the Gorgias helpdesk — a new interface to learn |
| AI model | Draft only, always sent manually | Autonomous end-to-end AI Agent, on top of drafts |
| Pricing | $10–$199/month based on Shopify orders, zero cost per ticket | From $10/month + $0.40–40 per 100 extra tickets; Pro/Advanced plans $360–900/month |
| Migration | None: you connect Shopify and your existing inbox | Yes: history, processes and team move to the Gorgias helpdesk |
| Shopify App Store presence | New, reviews still limited | 616 reviews, 4.2★ |
| Strength | Zero friction, predictable pricing even at peak | Enterprise omnichannel coverage (chat, email, SMS, voice, social), 20+ integration ecosystem |
| Time to first result | First drafts as soon as you connect Shopify, zero training | Setup and team training on the new helpdesk before going live |
Gorgias data collected from the Shopify App Store and the vendor's official site, August 6, 2026. Pricing and reviews change over time — check Gorgias's current price list before deciding.
500 tickets in a month, two very different bills.
A store with ~1,000 orders/month normally (Repliva tier: $29/month). At Black Friday, support tickets jump to 500 in a month.
This uses the top end of Gorgias's published $0.40–40 per-100-ticket overage range: it's a scenario assumption, not an invoice. The low end of their range ($0.40 per 100 tickets) would bring the extra close to $2 — the point stands either way: with Gorgias the amount moves with ticket volume, with Repliva it doesn't.
Illustrative example based on pricing published by Gorgias on August 6, 2026 (source: Shopify App Store). Not a quote: the real price list depends on the plan subscribed and can change. The Repliva side uses the product's real pricing tiers.
Order, tracking and policy already inside the draft.
Never sent automatically. Ever.
Tied to orders, not to tickets.
No migration, no new inbox.
It's not the same choice for everyone.
You're still answering from Gmail or a shared inbox, you're a founder or a team of 1–5, and you don't want an autonomous AI promising something to a customer without review.
You already have a structured support team, want coverage across chat, SMS and voice on top of email, and are ready to handle migrating to a new helpdesk.
The real questions.
Does Gorgias do more than Repliva?
Yes, on a different axis: it covers chat, SMS, voice and social on top of email, with an AI Agent that can resolve things autonomously. Repliva does one thing — prepares the draft in your email inbox — and never sends it on its own. If your support is already multichannel and structured, Gorgias is probably what you need. If you're still answering from Gmail or a shared inbox, the question changes: do you want to learn a new helpdesk, or make the one you have faster?
Why does Gorgias get more expensive as you grow, and Repliva doesn't?
Gorgias charges an overage for every 100 tickets above your plan's threshold (up to $40 per 100, per its public price list). Repliva ties pricing to Shopify order volume: a spike in support email doesn't move the price tier, because that's not the metric used.
Can I use Gorgias and Repliva together?
That's not the use case Repliva is built for. Repliva assumes you're still answering from your email inbox; if you've already migrated everything to Gorgias, the overlap is minimal and adding a second tool probably isn't worth it.
Gorgias has a bigger CS team behind it — does that mean better support?
Not necessarily for Repliva's use case. Gorgias is built for structured CS teams with existing processes; if you're a founder answering solo, onboarding and training on a new helpdesk outweighs the benefit of a larger vendor-side support team.
What happens to my data if I stop using Gorgias or Repliva?
With Repliva there's nothing to export: your data stays where it always was, in your email inbox and in Shopify. With a helpdesk like Gorgias, cancelling means considering whether to export your conversation history before closing the account — an extra step Repliva doesn't have.
See the differenceon your next email.
Connect Shopify and the inbox you already use. No migration, nothing sent automatically.
- 14 days free
- No annual contract
- Cancel any time
- Billed through Shopify
Repliva is not affiliated with Gorgias Inc. Data and figures about Gorgias were collected from public sources (Shopify App Store, official website) on August 6, 2026: pricing, reviews and features change over time — always check the vendor's current price list and terms before deciding.