$79
Estimated Repliva total: $49 base + one $30 block
Comparison for Shopify stores
Repliva vs Gorgiassame inbox or a new helpdesk?
Gorgias is the category's long-standing omnichannel helpdesk. Repliva solves a narrower problem: the inbox you already use, with the draft ready before you open the email. Here's where the two overlap, and where they don't.
Your inbox. Your policies. Your final approval.
Head to head.
Same goal — less time per email — opposite approaches to where you work and who hits send.
Scroll the table →
| At a glance | Your existing workflow | GorgiasAlternative approach |
|---|---|---|
| Where you work | In the support inbox you already use | Inside the Gorgias helpdesk — a new interface to learn |
| AI model | Draft only, always sent manually | Autonomous end-to-end AI Agent, on top of drafts |
| Pricing | $49 for 500 successful analyses, then $30 per started block of 200 | From $10/month + $0.40–40 per 100 extra tickets; Pro/Advanced plans $360–900/month |
| Migration | None: you connect Shopify and your existing inbox | Yes: history, processes and team move to the Gorgias helpdesk |
| Shopify App Store presence | New, reviews still limited | 616 reviews, 4.2★ |
| Strength | Zero migration and visible usage for each Shopify cycle | Enterprise omnichannel coverage (chat, email, SMS, voice, social), 20+ integration ecosystem |
| Time to first result | First drafts as soon as you connect Shopify, zero training | Setup and team training on the new helpdesk before going live |
Gorgias data collected from the Shopify App Store and the vendor's official site, August 6, 2026. Pricing and reviews change over time — check Gorgias's current price list before deciding.
Different billing units
A Repliva example without pretending tickets equal analyses.
620 successful billable analyses in one Repliva cycle: 500 included and one additional started block of 200. Gorgias tickets are a different unit, so the same number does not describe equivalent usage.
Per ticket
Gorgias applies its own price list for tickets and the selected plan
The Repliva total uses the official plan calculator. We do not estimate a Gorgias bill because tickets and successful analyses are not interchangeable units.
Repliva example: $49 for 500 successful analyses, then $30 per additional started block of 200. Gorgias data elsewhere on this page dates to August 6, 2026; check the vendor's current price list.
01 / Context
Order, tracking and policy already inside the draft.
02 / Control
Never sent automatically. Ever.
03 / Pricing
500 analyses included, then transparent blocks.
04 / Zero friction
No migration, no new inbox.
Who this is for
It's not the same choice for everyone.
Repliva fits you if...
You're still answering from Gmail or a shared inbox, you're a founder or a team of 1–5, and you don't want an autonomous AI promising something to a customer without review.
Gorgias fits you if...
You already have a structured support team, want coverage across chat, SMS and voice on top of email, and are ready to handle migrating to a new helpdesk.
A few more things
The real questions.
Does Gorgias do more than Repliva?
Yes, on a different axis: it covers chat, SMS, voice and social on top of email, with an AI Agent that can resolve things autonomously. Repliva does one thing — prepares the draft in your email inbox — and never sends it on its own. If your support is already multichannel and structured, Gorgias is probably what you need. If you're still answering from Gmail or a shared inbox, the question changes: do you want to learn a new helpdesk, or make the one you have faster?
How do the two pricing models compare?
Gorgias measures tickets under the selected plan. Repliva measures successful analyses: $49 includes the first 500 in a cycle, then every started block of 200 adds $30. Because the units differ, compare your real usage instead of equating tickets with analyses.
Can I use Gorgias and Repliva together?
That's not the use case Repliva is built for. Repliva assumes you're still answering from your email inbox; if you've already migrated everything to Gorgias, the overlap is minimal and adding a second tool probably isn't worth it.
Gorgias has a bigger CS team behind it — does that mean better support?
Not necessarily for Repliva's use case. Gorgias is built for structured CS teams with existing processes; if you're a founder answering solo, onboarding and training on a new helpdesk outweighs the benefit of a larger vendor-side support team.
What happens to my data if I stop using Gorgias or Repliva?
With Repliva there's nothing to export: your data stays where it always was, in your email inbox and in Shopify. With a helpdesk like Gorgias, cancelling means considering whether to export your conversation history before closing the account — an extra step Repliva doesn't have.
Free trial — 7 days
See the differenceon your next email.
Connect Shopify and the inbox you already use. No migration, nothing sent automatically.
- 7 days free
- No annual contract
- Cancel any time
- Billed through Shopify
Repliva is not affiliated with Gorgias Inc. Data and figures about Gorgias were collected from public sources (Shopify App Store, official website) on August 6, 2026: pricing, reviews and features change over time — always check the vendor's current price list and terms before deciding.