Incoming email
UnreadOrder hasn’t arrived yet
Hello, I ordered last week and the tracking hasn’t moved for three days. Can you tell me if everything is fine? I need it by Friday. Thanks.
For founder-led Shopify stores
Answer Shopifyemails as ifyou had alreadychecked everything.
Because Repliva already has. It reads the email, pulls order, payment, tracking, policy and customer history from Shopify, and leaves the draft ready — in the inbox you already use. You review it. You send it.
14 days free · No annual contract · Billed through Shopify
01 / Context
Order, tracking and policy already inside the draft.
02 / Control
Never sent automatically. Ever.
03 / Pricing
Tied to orders, not to tickets.
04 / Zero friction
No migration, no new inbox.
Five tabsfor every email.
Sales volume grows. The team doesn’t. More orders means more email, not more people — and answering “where is my order” always takes the same four checks, from scratch every time.
- 20–25 emails an hour is the realistic ceiling when every reply is a small investigation.
- The peak arrives when you need it least: Black Friday, a product launch, a video doing the rounds.
- The alternatives ask you to change tool, learn a new interface, move your whole history.
- And the ones that promise to reply on their own, reply in your name. About refunds. Without you seeing it.
Five tabs open. One email to answer.
The draft is already there.
Pick a typical question. See what Repliva had already gathered before you opened the email.
Repliva gathers
From Shopify- Order
- #10429 · 12 Aug
- Payment
- Paid · €118.00
- Fulfilment
- Shipped · 13 Aug
- Tracking
- IT4482910 · in transit
- Customer history
- 3 orders · 0 complaints
Draft ready
Waiting for youHi Giulia, I checked: your order #10429 left on 13 August and is in transit with tracking IT4482910. The last scans have been stuck for three days, which usually means an unrecorded hub transfer.
Delivery is still expected by Thursday, so in time for Friday. If the tracking doesn’t update tomorrow, I’ll open the check with the carrier myself and write to you without you having to chase.
The draft is ready. No email has gone out: you review it.
~100emails an hour manageable, against 20–25 by hand.
~60%of drafts sent without any edit.
0replies sent without your review.
Throughput figures measured on a real workflow: they can vary with ticket complexity and store configuration. The third figure is not an estimate — it is how the product works: no reply is ever sent automatically.
The peak monthdoesn’t send you the bill.
Usage-based tools charge per ticket or per AI conversation. So the month you sell the most is also the month support costs you the most. Repliva ties pricing to Shopify orders — a figure you know in advance.
support emails received
At 1,200 tickets in a peak month, the usage-based model asks you for $371 more. With Repliva the difference against a normal month is zero.
Illustrative estimate for comparing pricing models, not specific products: $60/month base fee plus $0.40 per ticket beyond the first 300, a typical value for usage-based price lists in this category. Real price lists vary — always check the vendor’s. The Repliva fee shown is an example mid-tier plan: it starts at $10/month and scales to $199 based on monthly Shopify orders, with unlimited AI analyses included.
Pricing model
From $10 to $199 a month, based on orders.
Zero cost per ticket. Zero cost per AI resolution. If email volume doubles in a week, the fee stays what it was yesterday.
Where it sits.
A comparison by category of tool, not by brand: every vendor has its own price list and features, which change over time.
| Omnichannel helpdesk | Storefront chat | Carrying on by hand | ||
|---|---|---|---|---|
| Where you work | The support inbox you already use | A new helpdesk, with its own interface | Widget on the site, not the inbox | Your inbox, with no help |
| Migration | None: you connect Shopify and the inbox | Yes: history, processes, team to move | Widget install, but email stays uncovered | None |
| AI model | Draft only, always sent manually | Autonomous end-to-end agent | Conversational bot on the site | — |
| Pricing | On Shopify orders, zero cost per ticket | Per ticket or per AI conversation | Per message or per contact | Time, and sooner or later one more person |
| Suits | Founders and teams of 1–5 | Structured CS teams, mid-to-large brands | Pre-sales conversion | Volumes still low |
| The risk | None: a wrong draft gets discarded | A mistake goes out in your name before you see it | The post-purchase load stays in the inbox | It breaks at the first growth spurt |
The real questions.
Do I really have to change inbox?
No. Repliva connects to the support inbox you already use and to Shopify. There’s no new interface to learn and no history to migrate: the draft appears where you already read your email. Setup takes a few minutes.
What happens if the AI writes something wrong?
It stays a draft. No reply is sent automatically: you edit it, discard it or send it. Sensitive actions — refunds, cancellations — always stay visible before sending. It’s a product decision, not a technical limit: anyone answering with their own name on top can’t afford an autonomous agent promising things on their behalf.
What if I get a sudden spike in tickets?
The fee doesn’t move. Pricing is tied to Shopify order volume, not to the number of emails received or AI analyses run, which are unlimited. A viral video brings you more work, not a surprise bill.
My customers write in several languages.
Repliva reads the email in the language it arrives in and prepares the draft in the same language, with the order data already inside. Useful if you also sell outside your home market and don’t want to slow down on English, French or German emails.
How long before I see a result?
The first drafts arrive as soon as the Shopify connection is live — there’s no weeks-long training phase. The trial is 14 days precisely because two weeks of real email is enough to tell whether the time saved is real.
Do I need an annual contract?
No. No annual contract, cancel any time, billing handled securely by Shopify along with the rest of your apps.
Free trial — 14 days
The next email arrives anyway.The difference is what you find open beside it.
You connect Shopify and your support inbox. The drafts start arriving. You keep deciding what goes out.
- 14 days free
- No annual contract
- Cancel any time
- Billed through Shopify