Customer inboxOrder tracking
“Where is my order?”
The tracking hasn’t moved for three days.
JD
Jamie DavisOrder #1042
CUSTOMER OPERATIONS AI FOR SHOPIFY
Stop investigating tickets.
Start approving resolutions.
Repliva reads every customer request, checks the live Shopify context, applies your policies, and prepares the right reply or action — before your team opens the conversation.
No migration ·Transparent analysis pricing ·Human review required before sending
One request. Everything connected.Repliva in action
Context. Connected.
Prepared by ReplivaReady for review
Order matchedTracking checkedPolicy applied
Your parcel is in transit.
We can follow up with the carrier for you.
Your team has the final say.Explore the example
CHAOS COMES IN.A GROUNDED RESOLUTION COMES OUT.
Resolution workspaceILLUSTRATIVE DEMOReady for review
JD
Jamie DavisCustomer request · Inbox
Order trackingWhere is my order? The tracking has not moved for three days.
Grounded reply ready
I checked your order and the latest carrier update. Your parcel is in transit, but there has not been a new scan for three days. We can follow up with the carrier and keep you updated as soon as there is new information.
Awaiting your approvalNo action has been taken
Automate the preparation. Approve the outcome.
THE REAL BOTTLENECK
The customer sends one sentence.
Your team performs an investigation.
The message takes seconds to read.
The answer requires Shopify, tracking, payment history, store policies, subscriptions, previous conversations, and a final judgment call.
Then the next email arrives.
Repliva removes the investigation behind every reply.
One customer request. Six sources to check. One grounded resolution.
The customer sees a reply. Your team used to absorb everything behind it.
Most AI sees the message.
Repliva sees the operation behind it.
Repliva does not use a simple email-to-answer workflow.
Every request passes through a Shopify-native decision system designed to understand what happened, what your policies allow, and what should happen next.
Understand
Understand the real request.
Repliva identifies what the customer needs, matches the conversation to the correct context, and determines which information must be checked.
Connect
Assemble the live customer context.
Customer, orders, payments, fulfillment, tracking, refunds, subscriptions, and previous conversations — connected automatically.
Decide
Apply the way your business actually works.
Repliva combines live store data with your policies, FAQs, product knowledge, exceptions, brand voice, and team rules.
Prepare
Prepare the resolution, not just the wording.
A grounded reply. A follow-up task. A refund review. A subscription request. A permitted Shopify action.
Control
You decide what happens next.
Review it. Edit it. Approve it. Discard it.
Nothing customer-facing or sensitive needs to happen invisibly.
Fast like automation. Accountable like your best operator.
AUTOMATION, WITH ACCOUNTABILITY.
The context is already checked.
The resolution is already prepared.
The decision is still yours.
Repliva automates the work around your judgment — not the judgment itself.
BUILT FOR REAL SHOPIFY REQUESTS
The requests that consume your day
now arrive already investigated.
“Where is my order?”
Repliva matches the customer, checks fulfillment and live tracking, reads the latest carrier event, and prepares a specific answer based on what actually happened.
Not a tracking link pasted into a template.
A real explanation.
Repliva checks
Order · Fulfillment · Carrier · Latest scan · Delivery expectation · Customer history
Resolution workspaceILLUSTRATIVE DEMOReady for review
JD
Jamie DavisCustomer request · Inbox
Order trackingWhere is my order? The tracking has not moved for three days.
Grounded reply ready
I checked your order and the latest carrier update. Your parcel is in transit, but there has not been a new scan for three days. We can follow up with the carrier and keep you updated as soon as there is new information.
Awaiting your approvalNo action has been taken
“I want a refund.”
See the correct order, payment history, refundable amount, line items, shipping charges, and previous refunds before taking action.
Repliva prepares the correct next step and keeps the final decision visible.
Repliva checks
Payment · Refundable capacity · Items · Previous refunds · Return policy · Customer history
“Please cancel my subscription.”
Repliva identifies the customer and subscription context, understands the request, applies your retention or cancellation rules, and prepares the correct response or action.
No searching through another disconnected system.
Repliva checks
Customer · Subscription status · Previous requests · Store rules · Approved next action
“Can you change my shipping address?”
Repliva checks whether the order has already been fulfilled before suggesting something your team can no longer do.
The answer is based on operational reality, not on a generic policy paragraph.
Repliva checks
Order status · Fulfillment state · Shipping data · Allowed modifications
“The product is not working as expected.”
Repliva combines the product purchased, customer history, product knowledge, support policies, and previous similar cases to prepare a consistent response.
At the same time, recurring complaints become visible in your product insights.
Repliva checks
Product · Order · Customer history · Troubleshooting knowledge · Policy · Emerging patterns
A carrier delay affected dozens of customers.
Group related conversations, inspect the shared operational issue, prepare grounded replies in bulk, and create the required follow-ups.
One incident should not require writing the same explanation eighty-six times.
Repliva handles
Classification · Similar-ticket grouping · Bulk drafts · Customer-specific context · Follow-up tasks
CUSTOMER 360°
Everything required to answer correctly.
Already inside the conversation.
Stop copying order numbers, opening carrier websites, checking payment records, and reconstructing customer history from scratch.
Repliva assembles the evidence behind every request.
Customer
Identity, contact details, total orders, previous complaints, and relationship history.
Orders
Products, dates, amounts, fulfillment, shipping, and order status.
Payments
Payment status, transactions, refundable amounts, and previous refunds.
Tracking
Live carrier status, recent scans, delays, and fulfillment information.
Subscriptions
Subscription context and the information required to manage recurring-order requests.
Policies
Returns, refunds, shipping rules, exceptions, product instructions, and company-specific decisions.
No copy-paste. No guesswork. No stale context.
CustomerOrderPolicyResolution
FROM ANSWER TO RESOLUTION
Repliva does more than write.
It helps your team resolve.
A useful AI should not stop after generating a polite paragraph.
Repliva gives your team the context and controls required to take the correct next step from the same workspace.
Refund control
Inspect payment history, refundable capacity, line items, shipping charges, previous transactions, and the proposed refund before anything is executed.
Order actions
Work from the correctly matched order and its real fulfillment state.
Not from an order number guessed from an email.
Subscription management
Handle common subscription requests with the customer, order, and policy context already connected.
Tasks and follow-ups
Turn situations that require another check into visible operational tasks instead of forgotten promises inside an email thread.
Sensitive actions are never hidden behind an AI answer. You see what is being proposed before it happens.
Repliva does not replace your judgment.
It removes everything that wastes it.
The fastest AI is useless when your team cannot trust what it is doing.
Repliva shows the request, the relevant business context, the proposed response, and the next action in one place.
Your team keeps control without repeating the investigation.
Visible context
See the information used to prepare the resolution.
Review before sending
Edit, approve, or discard every customer-facing response.
Review before acting
Keep sensitive Shopify actions explicit and permissioned.
Prepared by AI. Approved by your company.
Context verifiedResolution preparedYour approval required
TEAM MEMORY
Every correction makes Repliva
more like your best operator.
Repliva observes how your team handles recurring situations and how drafts are corrected.
It turns those patterns into suggested preferences.
You decide what becomes part of the company’s operating rules.
“Offer troubleshooting before replacement”
Observed pattern“Escalate repeated delivery complaints”
Observed pattern“Do not promise an exact carrier date”
Observed pattern“Suggest replacement before refund in this scenario”
Observed patternIllustrative learning flow. Your team decides which suggestions become rules.
Learned preferences
Patterns discovered from approved team behavior.
Strong rules
Explicit instructions that Repliva must follow consistently.
Policy-backed decisions
Guidance connected directly to your official store policies.
Continuous improvement
Better drafts and more consistent decisions as your team works.
Your AI.
Your rules.
Your standards.
Repliva adapts to your company — not the other way around.
THE SIGNAL INSIDE YOUR INBOX
Customer support is where business problems appear first.
Delivery issues, confusing policies, recurring product complaints, refund friction, and cancellation reasons often appear in support before they appear anywhere else.
Repliva turns those conversations into visible operational signals.
Contact reasons
Understand why customers are writing and how request volume is changing.
Product issues
See which products are associated with recurring problems.
Refund patterns
Identify the reasons behind refund requests and repeated friction.
Subscription friction
Understand why customers are asking to modify or cancel recurring orders.
Support workload
Monitor incoming volume, completed analyses, pending work, and response activity.
Emerging trends
Spot repeated issues before they become a larger operational problem.
Resolve today’s request.
Prevent tomorrow’s.
Illustration of support signals, not live store metrics.
MCP-NATIVE CUSTOMER OPERATIONS
Your Shopify support operation,
available inside Claude.
Connect Repliva once.
Then ask Claude to investigate customer support, retrieve authorized Shopify context, analyze operational patterns, and prepare replies or actions for your review.
No CSV exports. No copying data into a chat. No switching between six systems.
You ask → Repliva gathers → Claude reasons → You review → Repliva prepares the next step
Capabilities in this requestConversationsCustomerOrderTrackingPolicyDraft
CLAUDE × REPLIVA · ILLUSTRATIVE DEMO
“Give me a support briefing for today. Show unresolved requests, repeated contacts, urgent cases, delivery problems, and the value of the affected orders.”
Repliva searches the support context and returns a structured operational overview.
Today’s support briefing
Unresolved requests
Repeated contacts
Urgent cases
Delivery problems
Affected order value
Prepared for your review. No action has been taken.CLAUDE × REPLIVA · ILLUSTRATIVE DEMO
“Find every customer whose tracking has not moved for more than 72 hours. Group the cases by carrier and prepare an appropriate reply for each customer.”
Repliva retrieves the relevant conversations, orders, and tracking data before Claude prepares the analysis.
CLAUDE × REPLIVA · ILLUSTRATIVE DEMO
“Summarize the main refund reasons from the last 30 days and show which products were mentioned most often.”
Turn individual conversations into product and operations insights.
CLAUDE × REPLIVA · ILLUSTRATIVE DEMO
“Show me today’s subscription cancellation requests. Prepare the permitted next actions, but execute nothing until I approve.”
A natural-language review queue for sensitive retention work.
CLAUDE × REPLIVA · ILLUSTRATIVE DEMO
“Find customers who contacted us more than once about the same unresolved issue and create a follow-up list.”
Repliva identifies the conversations that deserve human attention first.
CLAUDE × REPLIVA · ILLUSTRATIVE DEMO
“Compare this week’s customer issues with last week. Tell me what increased, what decreased, and what requires attention.”
Claude handles the reasoning. Repliva provides the real business context.
Read
Conversations Search and inspect customer conversations.
Customers Retrieve customer identity, history, and relationship context.
Orders Inspect order contents, status, values, and fulfillment.
Tracking Retrieve current carrier and delivery information.
Payments and refunds Inspect transactions, refund history, and refundable capacity.
Subscriptions Retrieve the subscription context connected to a customer request.
Policies and knowledge
Access approved company rules, product knowledge, and support instructions.
Reason
Classify requests
Understand what the customer needs.
Summarize conversations
Reduce long threads into the information that matters.
Compare periods
Identify operational changes across dates or campaigns.
Detect patterns
Group recurring complaints, requests, and product issues.
Prepare
Draft replies
Create grounded customer responses based on live context.
Translate and rewrite
Adapt replies without losing business rules or relevant data.
Create follow-ups
Turn unresolved situations into operational tasks.
Prepare bulk responses
Handle shared incidents without removing customer-specific information.
Prepare permitted actions
Build the correct order, refund, or subscription action for review.
Act — only when enabled and approved
Execute an approved action
Expose only the tools, stores, permissions, and actions specifically authorized by the merchant.
Repliva is not trapped inside one interface.
It can become the customer-operations layer used by your team and its AI tools.
It can become the customer-operations layer used by your team and its AI tools.
WHAT’S NEXT · MCP APPS PRODUCT PREVIEW
Not just a tool call.
A live Repliva workspace inside Claude.
Open a customer, inspect the matched order, review tracking, preview a reply, and approve the next step through an interactive Repliva interface inside Claude.
The conversation remains natural.
The business controls remain visible.
ClaudePRODUCT PREVIEW
ClaudeOpen this request in Repliva.
Preview of the planned interactive workspace. Current MCP capabilities depend on enabled account permissions.AUTOMATE THE PREPARATION
Automate the queue.
Keep control of the relationship.
Repliva continuously handles the repetitive work surrounding customer support, so your team spends its attention only where judgment is actually required.
- 01Incoming email
- 02Request classified
- 03Customer and order matched
- 04Live context gathered
- 05Policies and rules applied
- 06Reply or action prepared
- 07Human review
- 08Outcome becomes team knowledge
Classify every request automatically
Know whether the customer is asking about an order, refund, subscription, product, delivery, or general issue.
Connect emails to Shopify automatically
Use the correct customer and order without manual searching.
Prepare grounded drafts automatically
Replies include real data, not placeholders or assumptions.
Group related work
Handle repeated situations and shared operational incidents more efficiently.
Prepare bulk responses
Resolve large clusters of similar requests while preserving customer context.
Create follow-up tasks
Keep promises and unresolved situations visible.
Surface recurring problems
Turn support activity into useful product and operations information.
The workflow runs continuously.
Your standards remain in charge.
CONNECT ONCE
Keep the tools you already use.
Add the intelligence they are missing.
Shopify
Live customer, order, product, payment, fulfillment, refund, and store context.
Gmail
Connect the support mailbox your team already knows.
IMAP
Use an existing compatible support inbox without migrating the entire operation.
Claude through MCP
Investigate, analyze, and prepare support work through natural language.
No inbox migration. No history rebuild. No new workflow to force on your team.
ShopifyGmailIMAPClaude
A different operating model for customer support.
A generic AI writer sees the message.
It can improve the wording.
It does not automatically understand what happened inside your store.
A traditional helpdesk owns the inbox.
It can centralize support.
It often asks your team to migrate its workflows, history, and habits into another system.
A blind autonomous agent owns the decision.
It can move quickly.
It can also send or promise something before your team sees it.
Repliva connects the message, the business context, and your rules.
It prepares the resolution.
Your company keeps the final decision.
Live context, not copied contextYour existing workflow, not a forced migrationControlled actions, not invisible autonomyTransparent analysis pricing, visible in every cycle
MEASURED IN A REAL SHOPIFY WORKFLOW
Less investigation.
More resolved work.
~100
Emails per hour manageable with Repliva
20–25
Emails per hour through the previous manual workflow
~60%
Of drafts sent without any edit
0
Replies sent without human review
The biggest improvement is not typing faster.
It is no longer repeating the same research for every customer request.
Results vary based on ticket complexity, store configuration, and team workflow.
CLEAR PRICING, AT EVERY STEP
One plan.
Transparent usage at every volume.
Repliva costs $49 per monthly Shopify cycle and includes 500 successful analyses.
After the included allowance, each started block of 200 successful analyses adds $30. There is no paid usage cap.
REPLIVA · ONE PLAN7-day free trial
$49USD / monthly Shopify cycle
500 successful analyses included.
$30 per started extra block of 200 analyses.
Estimate a paid cycle
After your free trial · All amounts in USD
Estimated cycle total
$49 base + $30 for 1 extra block. 80 more successful analyses before another $30 block is added.
Know what counts.
See what you spend.
500 successful analyses included in each paid cycle
$30 per started extra block of 200 analyses
Successful analyses count even if the reply is not sent
New voluntary reanalyses count again
Technical retries, duplicates, failures and vendor spam do not count
No paid usage cap; extra blocks are added as you go
7 days. Unlimited analyses.
Your free trial starts when you approve the plan in Shopify. Trial analyses are free and do not use the 500 analyses included in your first paid cycle.
BUILT AROUND VISIBILITY
Fast does not have to mean reckless.
Repliva is designed around review, permission, and operational context.
Drafts remain visible. Sensitive actions remain explicit. MCP access remains authorized. Your team can understand what the system is proposing before accepting it.
Human review
Customer-facing replies remain under your control.
Permissioned actions
Only authorized operations can be prepared or executed.
Grounded context
Responses are based on the connected store and company knowledge.
OAuth-secured MCP
Connect AI clients without exposing permanent credentials or manually copying sensitive data.
Automation should make your company faster. It should not make your company unpredictable.
A FEW MORE THINGS
Good questions.
Clear answers.
Do I need to replace my support inbox?
No. Repliva connects to your existing support mailbox and Shopify store. Your team keeps the workflow and history it already uses.
Does Repliva send replies automatically?
No customer reply is sent without review. Repliva prepares the context and draft; your team decides what goes out.
Does Repliva only write email drafts?
No. Repliva also connects conversations to customer and order data, checks tracking and payments, helps review refunds, manages subscription-related requests, creates follow-ups, supports bulk work, learns from team corrections, and surfaces operational insights.
Can Repliva process refunds?
Repliva provides the relevant payment and order context, calculates what can be refunded, and lets the team review the proposed transaction before taking action.
Can Repliva help with subscription requests?
Yes. Subscription-related conversations can be identified and managed with the relevant customer and order context already connected.
Can I use Repliva with Claude?
Yes. Through Repliva’s MCP connection, Claude can use the authorized Repliva context and tools to investigate support, analyze patterns, and prepare work for review. The exact actions available depend on the tools and permissions enabled for the connected account.
Does Repliva support multiple languages?
Repliva can understand incoming customer requests and prepare replies in the appropriate language while preserving the relevant order and store context.
How long does setup take?
Connect Shopify, connect the support inbox, and configure the company knowledge and rules. The first analyses can begin without migrating your entire support history into a new helpdesk.
How is Repliva priced?
One plan costs $49 USD per monthly Shopify cycle and includes 500 successful analyses. Each started extra block of 200 successful analyses adds $30 USD. For example, 500 analyses cost $49, 501–700 cost $79, and 701–900 cost $109. There is no paid usage cap. Billing runs through Shopify.
What counts as a successful analysis?
An analysis counts when Repliva completes and saves its analysis of a support email, even if the draft still needs review or you do not send the reply. A new voluntary reanalysis counts again. Technical retries, duplicates, failures, empty results and vendor spam do not count. Syncing emails or refreshing Shopify data without a new AI analysis does not count.
How does the free trial work?
The 7-day free trial starts when you approve the plan in Shopify. It includes unlimited analyses at no charge, separate from the 500 included in your first paid cycle. Creating an account or connecting your store alone does not start the trial. Cancel anytime through billing settings; there is no annual contract.
THE NEXT CHAPTER OF YOUR SUPPORT.
Your next 100 customer emails
do not need 100 investigations.
Connect Shopify.
Connect your inbox.
Let Repliva assemble the context before your team opens the next request.
7 days free · No migration · No annual contract · Billed through Shopify
The next email is already on its way.
Make sure the work behind the answer is already done.