01
Reads the request
Classifies intent, sentiment, urgency and useful signals.
Shopify-native customer care AI
Resolve customer emails faster with AI that understands your store.
Repliva brings Gmail, Shopify orders, policies, playbooks and customer history into one workflow. It analyzes each request and prepares an accurate reply ready to review and send.
Guided setupHuman reviewShopify billing
live support case
Lena Hoffmann
Order #1042
Customer email
My order still has not arrived.
It has been 8 days. Can you check it?
Fulfillment
In transit
ETA
2 days
TrackingFrustratedMedium risk
Recommended action
Share the updated tracking link and explain the new ETA.
Draft ready
94%Hi Lena, I checked your order. It is in transit and should arrive within 2 days. Here is the updated tracking link.
Review and send
Context ready
Order, policy, history
Shopify orders
Tracking & fulfillment
Policies & playbooks
Customer history
Gmail
From message to decision
The reply is the final step, not the first.
The real support work is rebuilding the case. Repliva completes that research before preparing the text.
02
Retrieves context
Finds the customer, order, tracking, products and history.
03
Applies your rules
Uses merchant policies, FAQs and configured playbooks.
04
Decides before writing
Recommends the next action and a coherent draft.
05
Your team reviews and sends
Every response remains editable and under human control.
Decision engine
Not another AI writer. An AI decision engine.
The AI does not autocomplete a sentence. It rebuilds the case, checks constraints and proposes an operational decision before drafting.
Repliva decision engine
Two-phase analysis
Intent
Tracking request
Sentiment
Frustrated
Risk
Medium
Recommended action
Provide the updated tracking link
Policy checkedOrder foundReview required
01
Category playbooks
Refund, return, tracking, complaint, billing, subscription and other cases follow specific rules.
02
Live Shopify context
Orders, fulfillment, tracking, products and customer history inform the decision.
03
Policy before promises
Replies respect return windows, refund constraints and configured instructions.
04
Explicit human control
Your team edits, approves, sends or handles the exception.
One platform, every answer
Built around the cases that actually fill your inbox.
Every capability below is already present in the product. No roadmap promise disguised as a feature.
Repliva supports Gmail, Shopify and human-reviewed workflows. Sensitive actions remain visible and controllable.
01
Refunds with real context
Refundable amounts, transactions, previews and history help your team decide and process the refund in Shopify.
02
Subscription workflows
Detects cancellation or pause requests and prepares the path allowed by merchant settings.
03
Products, FAQs and policies
Syncs the Shopify catalog, FAQ pages and policies for store-grounded replies.
04
Multilingual support
Detects language, generates the right reply and translates emails or drafts directly in the drawer.
05
More professional drafts
The enhancer improves clarity, empathy and structure without inventing actions or promises.
06
Insights from tickets
Recurring signals about product, usage and quality become visible improvement opportunities.
Continuous learning
Your team trains Repliva just by doing the work.
Every operator edit teaches Repliva how your business prefers to handle support. The more you use it, the smarter it becomes.
AI draft
Hi Marco, your refund will be processed within 5-7 business days.
Agent version
Hi Marco, I have already started the refund. You will see it on your payment method within 3 business days.
AI draftEdited by agentLearning…Preference saved
Business intelligence
Turn support into business intelligence.
Repliva doesn’t just answer emails: it helps you understand what’s really happening inside your store.
Top complaints
34% of tickets
Slow shipping
Refund trends
vs last month
−12%
Shipping problems
across 2 carriers
128 cases
Subscription cancellations
reason: price
23
The data shown is illustrative.
Pricing
Simple pricing that grows with your store.
One plan: a fixed base plus a share based on monthly order volume. No hidden fees, no annual contract.
Repliva Pro
$1/month
base, up to 200 orders per month
Unified inbox with Shopify context
AI drafts with human review
Decision engine and learning from your team
Customer care insights and analytics
14-day free trial. Billing securely handled through Shopify.
How pricing scales
The extra share depends only on your store’s monthly orders.
Orders / monthExtraTotal / month
0 - 200+$9$10
201 - 2,000+$28$29
2,001 - 5,000+$48$49
5,001 - 13,000+$98$99
13,001++$198$199
FAQ
The biggest objections should be resolved before the final click.
A landing that converts does more than promise a benefit. It lowers perceived risk and makes the next step feel easier.
No. Repliva prepares context, suggestions and operational structure, but the final decision always stays with the human team. No reply is sent without explicit approval.