Reduce Virtual Assistant hours
Order lookups, conversation history, summaries and drafts: delegate the repetitive work that consumes your assistants’ time. Your team can focus on exceptions and decisions.
REPLIVA MCP · EXTERNAL AGENTS, REAL OPERATIONS
Your next teammate
is an AI agent.
Connect your agent to Repliva and delegate the work behind every email: reading requests, checking orders, preparing replies and organizing follow-ups. Fewer repetitive hours. More capacity for your Shopify support.
Autonomous analysis and preparation. Review before sending and confirmation for sensitive actions.
FROM YOUR AGENT TO YOUR STORE
Your AI agentClaude or a compatible MCP client
MCP
Context + tools + permissions
Emails and conversationsShopify customers and ordersStore policiesTasks and follow-ups
THE OPERATIONAL ADVANTAGE
More emails to handle. Less work to delegate by hand.
Bring structure to support spikes
Have your agent analyze the queue, group recurring issues and prepare a reply for each customer. Even when email volume grows, each request keeps its own context.
Work from your agent, inside Repliva
Your agent retrieves available data and uses authorized tools to save drafts, organize tickets and manage tasks. Skip the manual copying between dashboards and chat.
ONE BRIEF, MULTIPLE STEPS
Delegate the work. Find the next step ready.
ILLUSTRATIVE BRIEF · NOT A COMPLETED OPERATION
“Review unanswered emails, identify delivery issues, check the orders and prepare a reply for each customer. Create tasks for cases needing investigation and show me the drafts to approve.”
MCP × Repliva
- 01
Reads the queue
Retrieves tickets and relevant history, identifies requests and priorities.
- 02
Checks the context
Retrieves orders and available data from enabled integrations, alongside store rules.
- 03
Prepares and organizes
Saves drafts, creates tasks and prepares a list of cases that need attention.
- 04
Brings you the decision
Presents the text for review. Sending and sensitive actions follow the required permissions and confirmations.
WHAT YOU CAN DELEGATE
An agent that works with your tools.
Inbox and conversations
Search and filter tickets, read history, analyze requests and update organizational statuses.
Read and organizeOrders, customers and logistics
Look up Shopify orders and, when connected and enabled, Warehance logistics and Checkout Champ data.
Verifiable contextDrafts and replies
Prepare and save contextual replies; send reviewed text through authorized tools, including in batches.
Review before sendingTasks and follow-ups
Create tasks linked to tickets, update priorities and statuses, and archive completed work.
Organizational actionsRefunds and subscriptions
Retrieve the context and prepare available operations. Execution requires dedicated permissions and confirmation.
Explicit confirmationOperational reports
Summarize the queue, compare periods and identify recurring themes in the data retrieved.
Analysis on requestREPLIVA APP STORE
Your apps, inside Repliva.
Subscriptions, payments, marketing and logistics: connect your store’s apps and bring the information your support team needs into one workspace.
AvailableLogistics and shipping
Warehance
Check fulfillment, parcels and order tracking. Bring logistics data into the conversation to answer delivery questions.
Read-only logistics access
AvailableEmail and SMS marketing
Klaviyo
Find the customer’s marketing profile and email and SMS consent. Handle unsubscribe requests directly in Repliva.
Unsubscribe with preview and confirmation
AvailableSubscriptions
Kaching Subscriptions
Look up customer subscriptions and handle pause, reactivation or cancellation requests while working on the ticket.
Subscription management with confirmation
AvailableCustomers, payments and subscriptions
Checkout Champ
Look up customers, orders, transactions and subscriptions. Understand the context behind charges and handle subscription requests in one workspace.
Payment context and subscription management
Connect them to your support. Make them available to your agent.
Once connected, available MCP tools can use these integrations according to enabled permissions. Choose which data and operations to make available: sending and sensitive actions keep their required reviews and confirmations.
GET CONNECTED
Your agent. Repliva’s context.
- 01
Set up Repliva
Connect your Shopify store and support inbox, then configure the policies and integrations you want to make available.
- 02
Connect your MCP client
Open Settings → MCP in Repliva. Copy the connector URL into your compatible client and authorize the connection; API keys are available for manual configurations.
- 03
Choose permissions and a first brief
Enable only the tools your workflow needs. Start with analysis, drafts and tasks, then configure operations that require review and confirmation.
Before you connect your agent.
What is MCP in practice?
MCP stands for Model Context Protocol. It lets an external agent access Repliva tools to retrieve store context and perform permitted operations, without manually copying data into chat.
Does it only work with Claude?
No. Claude is one example of a client. You can use another agent that supports connecting to Repliva’s remote MCP server and its authentication method. Setup varies by client.
Can it handle everything without my involvement?
You can delegate research, analysis, reply preparation and task organization within the permissions you assign. The guide requires human review before sending; refunds, subscription changes and other sensitive operations require their specified confirmations. MCP keeps these steps in place.
How much can I save on Virtual Assistants?
Savings depend on your email volume and the work you currently delegate. Repliva can reduce time spent finding data, preparing replies and organizing follow-ups. Compare the hours saved with the cost of Repliva, your external agent and review time: there is no guaranteed percentage for every store.
Can it handle large email volumes?
Tools support pagination, incremental sync and batch operations where available. Your agent can organize work in groups while preserving each ticket’s context. Tool, provider and plan limits still apply; this is not a promise of unlimited sending.
Does the connection include my agent’s costs?
Repliva billing is based on completed analyses. Any AI client subscription, model usage or agent execution system depends on the external services you choose and should be evaluated separately.
Grow your support capacity. Reduce repetitive work.
Connect Repliva to your agent and delegate your next email workflow.