YOUR SUPPORT WORK, INSIDE CLAUDE
Claude and Shopify customer support with Repliva MCP
Bring support work into a conversation with Claude without manually copying each ticket. Repliva MCP exposes authorized tools for your account, connecting requests, customers and operational context.
Prepare your connections
Connect your Shopify store and support inbox in Repliva. Additional integrations require active connections and consent where applicable. An MCP connection does not automatically set those up.
Choose permissions
Use Repliva’s MCP configuration and the connection path supported by your client, then review the scopes during OAuth authorization. Grant the capabilities you need. Reading, sending email and other actions have separate permissions.
Read and prepare
Request a summary or ticket context, then prepare a reply for review. Results may be paginated or incomplete: check omissions before treating a result as a complete list.
Review before acting
Check the recipient, text and affected resource before confirming a send or operation. Tool permissions and availability still apply; preparing a proposal does not prove execution.
Illustrative example
Adapt this request to the permissions enabled on your account.
“Show open conversations about delivery delays. For the ticket I select, retrieve context and prepare a reply for review. Do not send anything.”
Adapt and verify this example. It does not represent a completed operation.
What to check before starting
Your Claude client must support the connection method; available options may depend on its plan. Repliva checks account, scopes and tool requirements. The interactive MCP Apps interface shown on the homepage is a development preview, separate from current MCP tools.